FAQs
Find answers to the most common questions below. If you can't find what you're looking for, don't hesitate to contact our support team at info@pakevo.store.
📦 Orders
Q : How do I place an order ? A : Simply browse our store, add your desired products to your cart, and proceed to checkout. Follow the steps to enter your delivery and payment details, and your order will be confirmed via email.
Q : Can I modify or cancel my order after placing it ? A : We process orders quickly, so please contact us immediately at info@pakevo.store if you need to make any changes or cancel. Once your order has been dispatched, it can no longer be modified or cancelled and will need to be processed as a return.
Q : Will I receive an order confirmation ? A : Yes. Once your order is successfully placed, you will receive an order confirmation email to the address provided at checkout.
Q : Do you have a minimum order requirement ? A : No, there is no minimum order requirement. You are welcome to order as little or as much as you need.
🚚 Shipping & Delivery
Q : Where do you ship to ? A : We currently ship within the UK only. We do not offer international or worldwide shipping at this time.
Q : How long will my order take to arrive ? A : Orders are processed within 2 to 3 business days and delivered within 3 to 6 business days, for a total estimated delivery time of 5 to 9 business days.
Q : How will I know when my order has been shipped ? A : Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information so you can follow your order every step of the way.
Q : What if my order is delayed ? A : While we always aim to meet our delivery timeframes, occasional delays may occur due to carrier issues, public holidays, or high demand periods. If your order is significantly delayed, please contact us at info@pakevo.store and we will do our best to assist you.
💳 Payment
Q : What payment methods do you accept ? A : We accept all major payment methods available at checkout, including credit and debit cards, Apple Pay and PayPal. All transactions are processed securely.
Q : Is it safe to enter my payment details on your website ? A : Yes. All transactions on our website are processed through secure, encrypted payment gateways to ensure your information is fully protected.
Q : Will I be charged in GBP ? A : Yes. All prices on our website are displayed and charged in GBP (£).
↩️ Returns & Refunds
Q : What is your return policy ? A : We offer a full 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a return within 30 days of receiving your order.
Q : How do I request a return or refund ? A : Simply email us at info@pakevo.store with your order number and the reason for your return. Our team will get back to you within 1 to 2 business days with further instructions.
Q : Is return shipping free ? A : Yes. Return shipping is completely free of charge. We will provide you with all the necessary details once your return has been approved.
Q : How long does it take to receive my refund ? A : Once we receive and verify your returned item, your refund will be processed within 7 business days. You will receive an email confirmation once your refund has been issued. Please allow additional time for your bank or payment provider to process the refund.
Q : Can I exchange a product instead of returning it ? A : At this time, we process exchanges as a return and a new order. Please contact us at info@pakevo.store and we will be happy to guide you through the process.
📦 Products
Q : What types of products do you sell ? A : At Pakevo, we offer a wide range of storage boxes and garden sheds designed for every home and outdoor space — from compact storage boxes for your home and garage to large weatherproof garden sheds for your outdoor area.
Q : Are your products durable and weatherproof ? A : Yes. All of our products are carefully selected for their quality, durability and practicality. Our garden sheds are weatherproof and built to withstand the UK climate.
Q : Are the product dimensions listed on the website ? A : Yes. Product dimensions and specifications are listed on each individual product page. If you need any additional information, feel free to contact us.
🛠️ Customer Support
Q : How can I contact your support team ? A : You can reach us by email at info@pakevo.store. Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
Q : How quickly will I receive a response ? A : We aim to respond to all inquiries within 1 to 2 business days.
Still have questions ? We're here to help !
- Store : Pakevo
- Email : info@pakevo.store
- Address : 11 Orchard Rise, Burford, OX18 4SZ, United Kingdom
- Business Hours : Monday to Friday, 9:00 AM – 6:00 PM (GMT)